Office Policies
At Bay Dental Group, we want your appointment to go as smoothly as possible. That's why we've made our office policies available here for you to review ahead of time.
Insurance Benefits
As a courtesy to our patients, we will assist you in filing your insurance forms related to the dental care you received at our office.
It is your responsibility to know the details of your benefit plan. We do not have access to this information.
Payment for the portion of treatment that is not covered by your insurance provider, is expected on the day of treatment, unless other financial arrangements have been made with us in advance.
For more information, on Dental Plan Co-Payment, please download this Patient Fact Sheet by the Ontario Dental Association.
Financing Options
For any major treatments like dental implants, dentures, bridges or Invisalign, a 50% deposit is due on your first visit, with the balance required in full upon completion. Please note that we now have an option to help finance your treatment. If you think this is right for you, click here for more information, or contact our Practice today.
Medical Updates
When you schedule your first appointment with us, we will ask you to complete a New Patient Registration Form and Medical Form prior to your first dental visit. It is very important that you keep us informed about any issues regarding your health.
We also ask that you provide us with an up-to-date medication list at the first appointment. It is important that you continue to keep us informed about any medication changes at subsequent visits. We will ask you to update your information during each dental visit.
Change of Appointments
At Bay Dental Group, we schedule appointments specifically for you. When you schedule your appointment, you will receive a courtesy reminder with all the details of your upcoming visit.
Our receptionist will contact you by phone, or by email, a few days prior to your upcoming appointment to confirm the time and date.
If you need to change or cancel your appointment, we would appreciate a minimum of 2 full business days' notice.
Payment Options
We accept the following methods of payment:
- Cash
- Debit
- Visa
- MasterCard
- Cheque
- American Express